Salesforce Field Service (FSL) Architect

Job Summary

We are seeking an experienced Salesforce Field Service (FSL) Architect to lead discovery and design sessions with clients, ensuring alignment of business processes and field service requirements. This role requires deep expertise in Salesforce Field Service, advanced architectural skills, and the ability to drive strategic discussions with senior stakeholders.

Roles and Responsibilities

Lead discovery and design workshops with client senior executives and chief architects to understand business processes and field service needs.

Define optimal scheduling strategies by configuring and deploying complex scheduling policies, work rules, and service objectives within Enhanced Scheduling and Optimization (ESO).

Design and architect integrations with external systems (e.g., third-party mapping services) to support field service operations.

Provide technical guidance and oversight to d...