Salesforce Administrator

Location: Menara Allianz, KL Sentral

Work Mode: Hybrid (3 days office, 2 days home)

Job Type: Permanent

About The Job

We are looking for a Salesforce Administrator to bridge the gap between business requirements and technical execution. This consultative Admin position works closely with the Salesforce Technical Developer, is responsible for the health of the Salesforce ecosystem, and partners with stakeholders to re-engineer business processes. The candidate will also act as the primary product advocate, ensuring the business leverages the latest Salesforce innovations and capabilities.

Responsibilities

• Conduct discovery sessions with Business Owners to translate pain points into Functional Requirement Documents (FRD) and User Stories.
• Map AS-IS and TO-BE business processes to ensure Salesforce configurations align with industry best practices.
• Proactively monitor Sales...