Position Overview
Mô tả công việc: Nội dung công việc:The role of IT Application Support with a focus on CRM using Salesforce Lightning version involves:
- Setting up and training new users on the Salesforce CRM system and creating related documentation.
- Confirming requirements through cross-functional team discussions and adhering to best practices during the entire process.
- Managing enhancement and support requests, resolving issues, and performing administrative tasks, including user setup and permissions.
- Configuring rules, workflows, and performing bug fixes and Apex coding where applicable.
- Collaborating with team members and external service providers for enhancements and integrations.
- Administering and maintaining the application with proper controls and permissions, ensuring security and data access limits.
- Standardizing processes and continuously improving them across different countries.
- Planning and impl...