Sales Team Leader 

CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities.

Responsibilities 

• To guide and support team members


• Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team


• Driving operational and technological efficiencies within the team


• Handling difficult customer complaints or enquiries


• Drive quality control and ensure corrective action are taken where required


• Analyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.


• Forecasting capacity against plan on a weekly/month...