Mô tả công việc: Chi tiết công việc:
This role leads a small inbound sales team and directly contributes to closing high-value orders.
Ideal for Senior CS Agents, Telesales Specialists, or Junior Supervisors ready to step into a revenue ownership role.

Responsibilities
Revenue Conversion

• OwnDraft → Confirm conversion rateand CS channel revenue performance.
• Coach the team onsales scripts, follow-ups, objection handling, and upsell opportunities.
• Personally handlehigh-value or complex casesduring peak hours.
• Ensure revenue growth aligns withoperational capacity and delivery SLA.

Team Performance Management

• Lead dailyinbound sales operationsand allocate workload effectively.
• Monitor key KPIs:conversion rate, revenue per agent, response time, order accu...