Manage and coordinate customer order processing to ensure accuracy, timeliness, and alignment with agreed terms.
Communicate customer feedback, requirements, and concerns effectively to internal stakeholders to support continuous improvement.
Act as a key liaison between customers and internal teams to ensure smooth execution of ongoing processes and prompt issue resolution.
Coordinate with Operations and Logistics teams to ensure all delivery aspects (specifications, schedules, and documentation) meet customer requirements and deadlines.
Collaborate with Operations teams and external parties, including vessel owners, stevedores, agents, customs, and surveyors, to ensure smooth shipment and delivery processes.
Maintain regular engagement with customers through scheduled visits to strengthen relationships and identify business opportunities.
Monitor inventory levels in alignment with sales t...