Job Description
This contract role will provide critical administrative support to Account Managers, ensuring efficient processing of quotes to orders, handling RMA (Return Material Authorization) and SRO (Service Request Order) tasks, and managing the tracking queue. These roles are designed to streamline sales operations and enhance customer experience by supporting the full order lifecycle and related administrative functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:
• Prepare, review, and process customer quotes and purchase orders.
• Ensure accurate entry of customer and shipping data into ERP/CRM systems (e.g., SyteLine, Salesforce).
• Generate order confirmations and invoice requests (limited volume).
• Proactively identify and resolve order discrepancies or delays.
• Initiate and track RMA and SRO requests, ensuring timely resolution.
• Maintain detailed records of all RMA/SRO activities and communications.
• Coordi...