Qualifications

• Relevant Management or Contact Centre Certifications (desired)


• 5+ years in Contact Centre's


• 3+ years in Contact Centre Management / Supervision


• Team management / supervision


• Enforcing OPs and Company Policies B2C / DTC sales


• Customer relations


• Telephonic sales


• E-commerce platforms


• Technical support


• Sales and reporting


• Working within a digital environment


• Working across different time zones with different countries

Skills and Knowledge (essential)

• CRM system experience (i.e. Salesforce)


• Excellent English skills with neutral tonality


• Conversion rates and sales funnels


• Monitoring and measuring of performance metrics


• Google Suite


• Performance and probation ma...