The Operation Manager (Sales Operations) supports KuCoin EU’s
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sales-related operational scope
by ensuring smooth execution of commercial processes, accurate data/reporting, and effective cross-team coordination.
Key Responsibilities
Support day-to-day operations for KuCoin EU platform and clients.Own sales operations reporting including CRM system, KPI dashboards, revenue and other reporting.
Coordinate sales-related activities including client onboarding, campaign, promotions and events.
Create internal and external materials to support sales activities.
Maintain operational efficiency through SOPs, process tracking, and continuous improvements.
Coordinate with internal teams (Sales, Marketing, Customer Support/Onboarding, Finance, Compliance/Risk, Tech) to resolve operational issues and ensure SLA adher...