Core purpose of the role

To manage the process and team to ensure that vehicles are available at the right mix, quality, time and place so as to exceed customer expectations.

Key deliverables and outputs Meet and greet customers Establish customer needs and present suitable options Introduce customer to F & I Business Manager

(Range: finance application, VAPS)

If sale is successful, complete Offer to Purchase with customer and obtain relevant documentation as per procedure Arrange demo or test drive for customer as per procedure Prepare Deal file and hand over to F & I Business & Branch Manager for sign off Continuously follow up with F & I Business Manager on finance status and keep customer informed Once finance is approved, prepare vehicle and schedule date of delivery with customer Explain 30 day exchange plan to customer Ensure all fitments are completed prior to delivery Complete a VTC for delivery of vehicle and obtain authorising signature Deliver vehicle, exp...