Summary

To build relationships with large customers, large businesses and bulk buyers and oversee their orders from initiation to completion of sale.

Functions / Responsibilities Assist Customers Greet the customer in a friendly tone of voice. Introduce yourself to the customer. Be polite, helpful and courteous at all times. Know your store. Know your products. Listen carefully to the customer's needs & requirements. Ask open ended questions to find out all the information required. Satisfy the customer’s query and requirements. Find out what else you can help the customer with. End off in a polite and friendly way. Deal with Queries Listen carefully to the customer's request/complaint. Ask open ended questions to find out all the information required. Satisfy the customer’s query. If you cannot satisfy the customer - find someone who can. If necessary, take down the customer's details and the details of the query. Find out what else you can help the customer with. End off in ...