Sales Operations Supervisor

Objective: To supervise the development of the phone agents within their team, assuring the compliance of the performance and quality indicators established by the client.

Main Activities Elaborate weekly productivity reports. Take escalation calls according to the line of business being supervised. Monitor and audit calls for the correct follow-up of the procedures and guideline established by the client. Coordinating calibration sessions with the phone agents while listening to calls and sharing the best practices. Providing weekly feedback (or according to the necessity) to the agents under their management about the areas of opportunity or the compliance of the procedures. Providing follow‑up to the permits, medical leaves, or requests for administrative documents. Provide support on the integration and training of new hires. Requirements Education & Experience Matric Certificate (bachelor’s degree preferred) English B2 - C1 Berlitz or business ...