Serve as frontline support for the Sales organization, resolving issues related to Salesforce, account setup, order status, and commission inquiries;

Investigate and resolve commission disputes by analyzing discrepancies, reviewing data across multiple systems, identifying root causes, and documenting resolution outcomes;

Execute commission adjustments and corrections in accordance with established processes and policies within the commissions platform;

Develop, update, and maintain standard operating procedures (SOPs), process documentation, and sales support FAQs;

Support onboarding and training initiatives for new sales team members to ensure operational readiness and process compliance;

Communicate clearly and proactively with stakeholders regarding dispute status, timelines, and resolution plans;

Apply a customer-focused and s...