Key Responsibilities

1. Global Sales Hub Management

• Team Leadership: Manage a team of Sales Representatives working across early, late, and graveyard shifts
• Performance Tracking: Monitor live chats, emails, and calls regarding product inquiries, order tracking, and technical sales support
• Scheduling: Ensure proper coverage to meet the needs of our global markets (from 8 am SAST to 5 pm PST)
• Quality Control: Maintain the highest standard of product knowledge and customer service across all e-commerce platforms

2. South African Market Development

• Direct Sales: Drive revenue growth for the company's products within South Africa
• Channel Management: Manage and expand our network of resellers and affiliates
• Partnerships: Manage key partnerships of South Africa
• Field Marketing: Oversee on-site demonstrations...