Oversee daily order processing; to lead a team of order fulfilment officers to ensure all customers orders are processed and fulfilled in term of product quantity.
Monitor the inventory; a link to the purchasing department in order - planning to ensure that our warehouse has sufficient amount of products to meet customer needs.
Work closely with logistic team; a link to the delivery team to ensure that all delivery schedule is planned and executed by the end of the day in a timely manner.
To monitor the progress of order tracking; work closely with logistic to ensure speedy recovery for any failed delivery in term of product fulfilment or delivery timing.
Ensure the closure of all processed order; following and monitoring closely to ensure no outstanding invoice, credit note or job in progress beyond a targeted order completion day. All delivered invoice must be returned and filed properly.