Objective Summary:

To ensure that customers are handled in a polite and gentle manner

To reduce customer complaints

To hand over the right jewel to the right customer as per his requirement.

Principal Duties and Responsibilities:

He/she has to receive the customers, greet them.

He/she shall ensure that customers are comfortable.

He/she shall as per the enquiry or need of customer display the right ornaments.

He/she shall ensure that the jewels and the box are clean and tidy before display.

He/she shall weigh the ornaments selected by the customer.

He/ she shall inform the customer regarding the price of the jewel and its making charges and ask if it can be send to billing section

He/ she shall ask the customer if he has any additional purchase and hand over the customer to the CSO so that the customer can be assisted to the particular section.

He/ she shall hand over the jewel to the ...