Job Description

We are looking for a passionate and customer-oriented Customer Service Officer who will be the first point of contact for our clients. This role is not only about delivering excellent customer service before, during, and after their travel experience, it also requires a strong sales mindset to promote our travel packages, upsell products, and help customers customize their ideal journeys. You will handle inquiries, manage bookings, resolve issues, and ensure smooth travel operations while building long-term customer relationships.

Customer Enquiries & Sales

• Respond promptly to phone calls, emails, live chats, social media, and in-person queries.
• Provide accurate information on travel packages, itineraries, transport schedules, visa requirements, insurance, and special requests.
• Recommend and sell suitable travel products, customizing packages to meet customer needs.
• Actively promote seasonal promotions, loya...