Prospect and promote jewellery products and services to walk‑in customers as well as our online platforms’ customers.
Attend to customers’ queries in‑store and online; respond promptly to inquiries through chat (FB Messenger, Instagram, TikTok, Carousell, WhatsApp, Emails) and inbound calls.
Ensure service delivery standards are met to achieve total customer satisfaction.
Be self‑motivated and driven to achieve monthly sales targets.
Ensure merchandise and displays are consistently well presented.
Contribute to team effort by accomplishing related results as needed.
Inventory management – support merchandise transfer, stock‑take, inventory counts.
Work in a team to develop marketing strategies to bring more revenue to the store and digital sales.
Conceptualize and set the best campaign merchandise plan for online campaigns.