Assure and meet the sales goals established for different service and trade corridors. Monitor the performance of the agency.
Through frequent phone calls and client meetings, guarantee customer satisfaction and positive client relationships. Respond quickly to consumer complaints and take necessary action.
Management of accounts: full accountability for all MLO/NVOCC accounts assigned to you, including basic follow-up calls and their requirements on all trade lanes.
Active involvement in the entire sales process, including proposal, quotation, BAF notification, pricing negotiation, and closing spot ad hoc rates; ensuring Dead Freight contracts are operating well; and, if necessary, ensuring that the concerned client is contacted on a regular basis for DF arrangements.
Determine client requirements, possibilities, and important purchasing criteria in order to offer customised solutions.