Our client Popular Group of Companies is hiring a Sales Executive - IT Based in Lahore.

Key Responsibilities:

•Proactive Resolution: Use predictive analytics to identify potential customer issues 
before they escalate (e.g., detecting shipping delays and reaching out first). 
•Human-AI Collaboration: Act as the Human-in-the-Loop, taking over complex, high-
emotion queries transitioned from our Agentic AI bots. 
•Contextual Personalization: Utilize real-time sentiment analysis and historical data to 
tailor every interaction, ensuring customers never have to repeat their history. 
•Revenue Advocacy: Identify moments of truth during interactions to recommend 
relevant upgrades or services (upselling/cross-selling) that add genuine value. 
•Voice of Customer (VoC) Reporting: Translate daily customer friction points into 
actionable data for our Product and Marketing teams. 
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