Generative AI Content & YouTube Advertising Specialist

Location: On-site

Employment Type: Full-time

Experience Required: 3-5 Years

Company: Skylight Codeworks

Job Description

Key Responsibilities

• Proactive Resolution: Use predictive analytics to identify potential customer issues before they escape escalation (e.g., detecting shipping delays and reaching out first).
• Human-AI Collaboration: Act as the Human-in-the-Loop, taking over complex, high-emotion queries transitioned from our Agentic AI bots.
• Contextual Personalization: Utilize real-time sentiment analysis and historical data to tailor every interaction, ensuring customers never have to repeat their history.
• Revenue Advocacy: Identify moments of truth during interactions to recommend relevant upgrades or services (upselling/cross-selling) that add genuine value.
• Voice of Customer (Vo...