Business Need / Purpose of Role:

Provide accurate, timely, and advanced technical information, advice, and assistance regarding Trillium products and services before, during, and after a transaction to maintain and improve the organization’s customer relationships. Develops retrofit solutions to expand services offer and provide support in troubleshooting. He/She elaborates and analyses vibration data as well other instrument readings to assess rotating equipment condition. He/She assists warranty managers, field service engineers during troubleshooting activities Objectives & Measurement Key Responsibilities and Specific Accountabilities:

Main responsibilities:

• Provide technical support to AM Commercial Operations Team (COT) for new offers when required by the COT. Along with COT, He/She may be involved directly in discussion and meetings with customers, including in person visit if required.

• Executes feasibility studies for pump retrofit...