This position is responsible for managing sales, customer service, account management, and business development activities to drive revenue growth and customer satisfaction. Responsibilities include the development, training, and management of the new business development process from lead vetting through commercialization and launch; managing key customer relationships; overseeing the sales process; and managing and coaching the Customer Service team from purchase order receipt through ready-to-ship while ensuring high customer satisfaction.

The Sales and Customer Service Manager serves as the primary point of contact for key accounts, identifies new business opportunities, develops strategic account plans, and builds and maintains meaningful relationships built on mutual trust and respect with external customers and internal stakeholders. This role is responsible for achieving sales objectives, ensuring customer retention, and collaborating cross-functionally to support t...