Position Overview
Here’s what you’ll deliver:
Utilize systems and procedures, deliver exceptional customer service on all interactions, give all customers consideration and respect, understand their needs, and consistently meet or exceed customer expectations
Learn and maintain solid product knowledge on manufacturer-specific vehicles and manufacturer-specific rebate, finance and incentive programs
Project a positive attitude for the benefit of our customers and fellow employees
Ensure that all work performed is thorough, accurate, and completed in a timely fashion
Work effectively without supervision
Attend factory-sponsored and dealer-specified training classes as scheduled by management
Answer Customer Service phone calls relating to car sale inquiries
Ensure customer car quotes are competitive and reasonable
Keep customers updated by phone as to the progress of their vehic...