Operations Supervisor



Duties and Responsibilities:

Basic Purpose:

Manage sales professionals, including training, developing, motivating, and accountability of a team of outbound sales professionals for the purpose of achieving or exceeding team sales goals and delivering superior customer service. Ensure adherence to KPIs, productivity standards, and quality expectations while driving a high-performance sales culture. Act as the first escalation point for agents and partner closely with leadership to execute daily operational strategies.

Duties and Responsibilities:

• Monitor the day-to-day activities of assigned PCCs to ensure achievement of sales

goals, call quality standards, and productivity expectations.

• Coach, mentor, and support agents in developing strong sales techniques,

objection handling skills, and value-based selling.

• Conduct regular call monitoring, side by side, and provide real time coaching ...