Location: Cebu (Onsite)

Availability: Immediate joiners preferred

Job Summary:

The Operations Supervisor (Team Leader) will lead and manage a team of sales agents within a BPO/call center environment. This role is highly focused on driving sales performance, revenue growth, and conversion , while ensuring quality customer interactions and operational excellence. The ideal candidate has strong experience supporting sales campaigns , coaching agents on selling skills, and consistently meeting or exceeding targets. The Operations Supervisor reports directly to the Operations Manager.

Key Responsibilities:

Sales Team Leadership & Performance Management

• Supervise, motivate, and coach a team of sales agents to consistently meet or exceed sales targets and KPIs.

• Drive daily sales performance through real-time monitoring, coaching, and corrective actions.