About the Role As a BDC Representative, you will be the first point of contact for our customers—helping schedule appointments, answering inquiries, following up with leads, and supporting our sales operations. This position is essential to our dealership’s success and offers a clear path for advancement for high performers. What You’ll Do * Engage with customers by phone, text, email, and online inquiries * Set qualified appointments for the sales team * Follow up with prospects to maintain interest and increase show rates * Support sales consultants with information, communication, and coordination * Track interactions and appointment outcomes in the CRM * Be a positive, professional representative of Thompson Automotive at all times What We’re Looking For * Strong communication and customer service skills * Self-motivated, dependable, and enthusiastic * Ability to multitask in a fast-paced environment * Basic computer and CRM navigation skills * Prior BDC or automotive experience is...