Context

- Sales Team support : providing necessary materials, data analysis, and contract management for sales activities.

- System management : operating and maintaining sales related systems, managing databases.

- Process Improvement : suggesting and implementing ideas to improve sales operation support process.

Requirements

- System utilization : utilizing sales related systems such as ERP.

- Communication : effective communication with the sales team.

- Key user

Responsibilities

Managing Inquiry / Forecast

Capture customer inquiry or forecasted demand in SAP while in doubt, able to clarify with Account Managers (internally)

Managing quote, chasing order booking

Pro-actively monitor change of quotation and liaise with OMD to create PO

Support the delivery process and return process (RMA) if needed

Pro-actively monitor delivery / RMA status and update stakeholders (internally /...