Position - Tour Support Specialist and Customer Service Specialist
Direct report - Josh Bruman, Vice President of Customer Experience
Company Result Statement - We filter every action through our GL Travel values of hungry, humble, and intuitive. The Operations, Tour Liaison, Tour Support, and Customer Service teams implement a system where trip leaders and tour managers score GL Travel tours 4.5+ stars, and 95%+ of existing trip leaders rebook.
Company-Wide Results Statement (time-bound - measurable - specific) -Vision Statement - By 2034, GL Travel will create inspirational and fun trips for 50,000 teachers and their students. -Mission Statement - The mission of GL Travel is to create the highest level of travel experience delivered with a sense of warmth, individual pride, and company spirit. -Core Values - GL Travel team members, trip leaders, and vendors are hungry, humble, and intuitive. We stick to our core values and run every decision through them.
What is a TSS an...