MAIN DUTIES:
Back Office Customer Service Management
* Management and follow-up of Customer Requests and reservations
+ Product search: contacting other stores to request for transfers
+ Customer contact: updates on the customer's requests
* Management and follow-up of after-sales process
+ Manage the full back-office cycle of Hermes Care files for all kinds of aftersales requests (local, warehouse in France, for all kind of products),
+ Preparing aftersales parcels to be handed over to the stock team for shipping
+ Interface with clients to validate quotations and keep them informed on status updates
+ Note: product collection from the customer and remittance to the customer is done by sales teams
* Remote Sales / Phone Orders Management:
+ Product collection and isolation (in case of deferred shipment...