Position Overview
Key Responsibilities
- Oversee daily operations: order management, logistics, and fulfilment with high OTIF (on-time in-full) performance.
- Improve processes and implement KPIs for cycle time, cost-to-serve, and customer satisfaction.
- Drive sales growth through pipeline management, pricing discipline, and accurate forecasting.
- Lead S&OP reviews to align revenue growth with operational optimization
- Manage and develop a cross-functional team, fostering collaboration between Sales and Operations.
- Ensure effective use of systems and maintain data accuracy.
- Execute continuous improvement projects and support strategic initiatives.
Success Metrics
- Revenue and margin growth
- Operational efficiency (cycle time, OTIF)
- Customer satisfaction and retention
- Team engagement and performance
Candidate Profile