**JOB PURPOSE**
Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales.
Assist in the maintenance of a tidy and well-presented store, maintaining high standards in all areas.
**PRINCIPAL ACCOUNTABILITIES**
**Customer Service/Sales**
- Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience.
- Introduce selling benefits and various features of merchandise range.
- Maximise sales through detailed product knowledge and add on sales.
- Be knowledgeable about store layout, products, and stock availability.
- Deal with customers in a cheerful, polite, and efficient way, always considering their needs.
- Handle customer complaints and phone queries tactfully in line with Company Policy.
- Process transactions in an efficient and professional manner always adhering to Company Procedures.
- Be fully aware of Samson...