This is a 12-month contract role. They are looking for candidates to join their safety team specializing in handling safety related issues and escalations from users. Job Responsibilities: Management of cases with varying complexities involving safety concerns, proficient in identifying case types and severity levels, adept at de-escalating crises, and managing emotional responses. Recognize case type/severity while de-escalating crisis and managing other people's emotions. Conduct comprehensive assessments of each case, recognizing the severity and urgency of the situation, and implementing appropriate intervention strategies. Focused on fully understanding policies and their rationale, while implementing them to ensure the best interest of users is satisfied. Ability to summarize incidents, collaborate across various support teams and keep key stakeholders informed Working with Safety Lead to develop and enhance internal policies, processes, and tools. Maintaining high levels of conf...