Safety Model Operations (SMO) is a dedicated organization that provides end-to-end support for AI Moderation services across a wide range of international products. Our core function is to deliver high-quality labeling, evaluation, and safety-related data services that help ensure AI systems operate responsibly, accurately, and in alignment with product requirements.
As AI Moderation needs grew in scale and complexity, these projects were consolidated into a standalone department—Safety Model Operations—to enable sharper operational focus, stronger governance, and more specialized expertise. Becoming an independent department allowed SMO to streamline workflows, centralize decision-making, scale delivery capabilities, and build deeper specialization in AI safety, quality processes and AI moderation The SMO Delivery Team plays a critical role in the organization. Its primary responsibility is to carry out the full spectrum of quality assurance activities for each project. This includ...