Flexible Work, Better Balance
The SaaS Service Manager will be responsible for the effective delivery, management, and continuous improvement of our SaaS Services servicing UK Wealth and Investment Management companies. In addition to managing service performance, you will lead a service team, ensuring they work effectively meeting the contractual SLAs and client expectations. You will drive continuous improvement in service delivery, support customer success, coordinating with product experts, delivery and infrastructure management teams to ensure effective service provision and ensure high levels of client satisfaction while maintaining strong leadership over your team.
The role involves overseeing the entire service lifecycle, from onboarding new clients to ensuring optimal system performance, managing incidents and service requests, and ensuring that contractual service-level agreements (SLAs) are met. The ideal candidate will p...