THE WORK: Join us in creating a seamless experience for our users! You will be an SME, collaborating with various teams to perform effectively. You will be responsible for team decisions and will engage with multiple teams to contribute to key decisions. Your expertise in Service Desk Management will be invaluable as you work towards providing innovative solutions to complex problems. We are excited to see how you can make a difference in our organization! Ensure production systems are available and operating as defined in Service Level Agreements. Drive incident and outage resolution and communication. Facilitate restoration of service to the production environment. Establish disaster recovery procedures and maintain data retention practices. HERE'S WHAT YOU WILL NEED: A minimum of 12 years of experience in relevant related skills. Advanced proficiency in Service Desk Management. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate proficiency in Inci...