Position Information

Ministry of Public and Business Service Delivery and Procurement
Government Services Integration Cluster
222 Jarvis St, Toronto

Start Date:
End Date:
Requisition Closing Date: , 12:00 p.m.

Must Haves

• Identify and provide solutions to complex application development problems.
• Experience solving issues with contact center solutions including AWS products such as Amazon Connect (primary), ComputerTalk (Icebar application-secondary), NICE – workforce management applications (nice to have).
• Ability to acquire knowledge of program area, IT Systems and business environment.
• Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.