Provide daily Tier 2 subject matter expertise and client support to 177 HRIS clients through the Footprint ticketing system or other mechanisms for applications including Quadrant Workforce (HR, Payroll, Scheduling, Leave Management and QSS modules), MS GP 2018, BSSI HFM and Logibec MMS, ensuring accurate and timely payroll support for 31,000 healthcare employees.
Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity.
Liaison between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts.
Identify application defects and assist in complex trouble shooting and root cause analysis.
Follow all established Service Management process and identify opportu...