must have:

User needs mapping

User research (exploratory and evaluative)

Stakeholder mapping

Personas

Journey mapping

Collaborative design

Prototyping

Service blueprint

Prior experience with DDR (Digital Dealership Registration) Project

Experience and Skill Set Requirements Service Design – 50%

Leads and co-ordinates concurrent service design projects to identify the current state and propose opportunities for service improvement in integrated service delivery solutions, business processes and methods in the context of existing and anticipated business needs and best practices

Acts as the primary service design consultant within multidisciplinary project teams for service design projects, defining the project approach in the initiation stage, and thereafter leading on key service design activities such as:

(must have)

User needs mapping

User research (e...