Responsibilities Undertakes the design of hosting technology solutions based on the clients service specifications, standards, policies, best practices and cost models, in order to meet client CRM application business requirement and project/initiative deliverables. General Skills: 10+ years knowledge of CRM applications, operating systems, environments, database technologies, programming languages and communication protocols. Knowledge of related best practices, OPS directory/messaging standards, standard facilities architecture management, facility service delivery processes, infrastructures policies, procedures and direction, cost models and procurement processes, Ability to gather client business requirements; corporate I&IT information mandates, client information technology strategic plans, environment and standards Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities. Knowledge of leading edge te...