RQ08947 - Middleware Specialist - Junior

About the job RQ08947 - Middleware Specialist - Junior

Description

Responsibilities Provide planning, consulting, technical analysis, design, deployment, development, testing, implementation, maintenance, upgrades and daily support of middleware products. General Skills Experience with applications servers

Skillset

For this position include but not limited to:

Operational Support Queue Management

• Ensure that all SUS operational support requests are assigned and actioned in compliance with service level targets

Operational Support - Incident Management

• Review submitted incident tickets to ensure completeness of information
• Provide basic triage and assign to Tier 3 specialists as required
• Monitor tickets to ensure compliance with service level targets
• Provide support in closing/resolving tickets where required <...