As Support Analyst (Aurora), you will…

• Provide 4th line application support and act as an escalation point for 2nd and 3rd line teams
• Support, maintain and enhance Infor System 21 (Aurora) using RPG and related coding skills
• Own incident resolution, meeting agreed SLAs and driving root cause analysis to reduce repeat issues
• Manage and maintain key applications, ensuring systems are patched, upgraded and highly available
• Work with internal teams and third-party suppliers to improve system performance and reliability
• Act as an SME on key systems and projects, supporting both BAU activity and future improvements

What you’ll bring…

• Strong experience supporting ERP systems, ideally Infor System 21 (Aurora)
• Working knowledge of RPG programming and application support in complex environments
• Experience with EDI systems and third-party supplier...