Position Overview
Job Description
As Support Analyst (Aurora), you will…
- Provide 4th line application support and act as an escalation point for 2nd and 3rd line teams
- Support, maintain and enhance Infor System 21 (Aurora) using RPG and related coding skills
- Own incident resolution, meeting agreed SLAs and driving root cause analysis to reduce repeat issues
- Manage and maintain key applications, ensuring systems are patched, upgraded and highly available
- Work with internal teams and third-party suppliers to improve system performance and reliability
- Act as an SME on key systems and projects, supporting both BAU activity and future improvements
What you’ll bring…
- Strong experience supporting ERP systems, ideally Infor System 21 (Aurora)
- Working knowledge of RPG programming and application support in complex environments
- Experience with EDI systems and third-party supplier...