As a Royal Service Agent at Fairmont La Hacienda Costa del Sol you will be the central communication link between our guests and all hotel departments, playing a crucial role in delivering highly personalized and anticipatory service in line with Forbes Travel Guide and LQA (Leading Quality Assurance) standards. You will ensure that each guest interaction reflects warmth, efficiency, and luxury, and contributes to a flawless stay experience. 

This position requires not only exceptional communication skills and operational knowledge but also discretion, attention to detail, and a deep understanding of luxury service philosophy. You will also contribute to hotel-wide initiatives and support internal teams through key administrative and operational assignments. 

Responsibilities: 

• Answer all incoming calls (internal and external) with impeccable telephone etiquette, a polished tone of voice, and brand-aligned g...