Job Description

Posted Tuesday, February 17, 2026 at 5:00 a.m.

SCOPE:

This role is critical in providing Cabin personnel with the tools, information and support to ensure compliance with the safety, regulatory and on board product delivery standards. In addition this role is integral in supporting the operational goals for in-flight service.

RESPONSIBILITIES

• Maintain safety first
• Provide day-to-day decision making, direction and support focused on the on-board product delivery, operational integrity, and regulatory requirements including the reporting of deficiencies to In-Flight Management
• Provide gate support to departing flights to ensure OTP and on-board product and standards compliance
• Ensure that all standards and practices are adhered to and act as a resource person for the Cabin Crew
• Consistently observe and evaluate appearance checks to ensure compliance with uniform guidelines