Duties:

• Rooms Division Leadership: Oversee the daily operations of Front Office, Housekeeping, Guest Relations, and Night Audit departments.
• Ensure smooth and efficient operations across all Rooms Division functions to deliver exceptional guest service and operational excellence.
• Lead, mentor, and develop departmental teams to maintain high levels of engagement, accountability, and service standards.
• Foster a culture of care, teamwork, and service excellence across the department.

Guest Experience & Service Excellence:

• Ensure all guest interactions meet or exceed 5* luxury service standards.
• Actively monitor guest satisfaction through feedback platforms, direct engagement, and service recovery processes.
• Ensure special recognition and personalized service for VIP, repeat, and long-stay guests.
• Proactively resolve guest concerns and implement service recovery strategies wher...