Join Rockwell Automation as a Medium Voltage Specialist providing essential customer support from Cambridge, Ontario. Engage in troubleshooting and enhance customer satisfaction in a hybrid model.
In this position, you will support Rockwell's Medium Voltage Products by assisting customers in diagnosing and resolving technical challenges. Collaborating with a skilled team, you will participate in training programs and handle interactions both remotely and on-site when necessary. Your role is crucial in managing customer expectations and ensuring successful product implementations.
Key Responsibilities:
• Deliver technical expertise for Medium Voltage drives, starters, and power systems
• Troubleshoot and resolve customer incidents, from simple to complex
• Capture detailed information in service tickets
• Act as liaison for inquiries and extended product support
• Participate in creating documentation and how-to guides
Requirements:
• Bachelor's Degree in Engi...