Position Overview
Our Client, an AV Manufacturing company, is looking for a RO Shift Supervisor for their Foster City, CA location.
Responsibilities:
- Uphold a safety-centric, inclusive and open-communication culture.
- Complete all assigned administrative tasks
- Support operators in day-to-day operations during live calls with riders or during asynchronous support.
- Support testing missions.
- Share best practices in real time with operators.
- Escalate service issues and operational areas of improvement to client Leadership
- Become a subject matter expert on all of client proprietary software related to RiderOps.
- Motivate and mentor peers to execute and deliver to client high standards.
- Act as a “player/coach” by regularly supporting day to day operations as a Rider Operator
- Act as first point of contact to support escalations that may come from...