**Position Scope**

**Hours for the position: Must be able to work an 8-hour-shift between the business hours of 9a-9p EST. Flexibility is required to meet business needs. Must be open to work evenings.**

**Role Summary:**
The Nurse Case Manager serves as a customer advocate, partnering with members, families, and providers to coordinate care and support navigation of the healthcare system. This role focuses on whole-person health, behavior change, and delivering high-quality, customer-centered outcomes aligned with Care Solutions cultural beliefs.

**Key Responsibilities:**

+ Partner with customers to develop, implement, and document individualized care plans.
+ Use motivational interviewing, behavior change strategies, and shared decision-making to support health goals.
+ Coordinate care with providers, caregivers, and internal clinical partners to support whole-person health.
+ Engage customers through telephonic, digital, and written co...