**Career Area:**

Product Support

**Job Description:**

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Role Definition**
Provides in-depth technical support and leads problem solving and quality implementation efforts for all supported products and services.

**Responsibilities**
• Determining service level standards for customer service requests for product lines.
• Answering technical questions for complex issues and procedures or to handle technical problems with customers' produc...