The Manager: RMA & Compliance Operations is a technically
oriented role responsible for end-to-end management of returns
(RMA) process, ISO 9001 management system, and internal and external audit
programs. This position serves as the operational owner of post-sales product
flow — coordinating closely with third-party logistics (3PL) providers,
contract manufacturers (CMs), and ODM partners globally to ensure timely
disposition of returned units, root cause resolution, and continuous improvement.
The role requires hands-on expertise in compliance systems, supplier
management, and hardware product lifecycle, and functions as a key technical
contributor within the Operations organization.
Functions:
RMA & Returns Management
ISO 9001 Management System
Internal & External Audit Management
Continuous Improvement & Cross-Functional Collaboration
Required
• Bachelor’s degree in Engineering, Science, Supply
Chain, or a related technical fiel...